Payment Policy

Payment Policy – Frento Shoes

Thank you for shopping with Frento Shoes, where every pair is custom-made with premium Italian leather. To ensure a smooth and secure purchasing experience, please review our payment policy below.

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1. Full Payment in Advance

All products are made-to-order, and therefore, 100% payment must be made at the time of placing the order.

Orders will only be confirmed and moved into production after successful payment.

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2. Accepted Payment Methods

We accept the following secure payment methods:

Credit Cards (Visa, MasterCard, American Express)

Debit Cards (All major banks)

Debit Cards (All major banks)

UPI (Google Pay, PhonePe, Paytm, etc.)

Net Banking (via trusted Indian gateways)

Wallet Payments (where applicable)

International payments via PayPal or international cards (for global customers)

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3. Currency

All prices are listed in INR (₹) for domestic orders.

For international orders, currency may be automatically converted during checkout based on your location and payment method

4. Secure Payment Gateway

All transactions on our website are processed through trusted, PCI-DSS compliant payment gateways to ensure safety and encryption of your financial data.

We do not store your card or banking details.

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5. Payment Issues

If your payment fails or is declined:

Please check with your bank for any issues with your card or account.

Try an alternative payment method.

Contact our support team for assistance.

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6. Refunds and Adjustments

As per our return policy, refunds are not applicable for made-to-order items unless there is a verified manufacturing defect.

In case of a valid refund (e.g., canceled order within 24 hours), the amount will be credited back to your original payment method within 7–10 business days.

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7. Invoice and Billing

An electronic invoice will be sent to your registered email after successful payment.

For GST billing, please enter your GST details at checkout (if applicable).

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8. Contact Us

For any payment-related queries or concerns, please contact:

Frento Shoes