Return & Refund Policy

Return & Refund Policy – Frento Shoes

At Frento Shoes, each pair is handcrafted with care and precision using premium Italian leather. As our products are made-to-order, we follow a strict return and refund policy to ensure quality, fairness, and transparency.

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1. No Returns for Made-to-Order Items

All shoes are custom-made per order, hence we do not accept returns for reasons such as size issues, change of mind, or personal preferences.

We encourage customers to refer to our detailed size guide and consult us before ordering if unsure.

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2. Exchange Policy (Only for Defective or Incorrect Items)

Exchanges are allowed only in the following cases:

Manufacturing defects (e.g., sole issues, stitching faults, material damage)

Incorrect item received (wrong size or model)

A refund will only be issued if:

The order is cancelled within 24 hours of placing it.

We are unable to fulfill your order due to unforeseen production or logistic issues.

Approved refunds will be processed to the original payment method within 7–10 business days.

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4. Shipping for Returns/Exchanges

For approved exchanges due to our fault (defect/wrong item), we will arrange return pickup at no extra cost.

If the customer initiates a return (outside our approved reasons), they must bear the shipping cost, and the product must reach us safely.

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5. Cancellation Policy

Orders can be cancelled within 24 hours of placement by contacting our support team.

After 24 hours, the order enters production and cannot be cancelled or refunded.

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6. Contact Us

For any return, exchange, or refund queries, reach out to:

Frento Shoes